Gehl Foods

Troubleshooting: 101

 

  Symptom

Solution

The lid on my dispenser will not close completely. Check to be sure the valve is pushed down completely into the pan. If it is, the bags may need repositioning.
There is no sauce flow from the dispenser, or flow is slow.
  • Lift the lid off the dispenser and make sure there are no folds in the bag.
  • Use  the dispenser weight to place extra weight on the first (open) bag.
  • Check to see if the sauce temperature is 140 degrees.
  • Make sure the valve is clean and not clogged and that the valve has been correctly attached to the bag.
My dispenser is not heating properly.
  • Check the valve guard and lid to make sure they are properly in place and that no heat is escaping from the inside of the dispenser.
  • Re-set the dispenser by unplugging, waiting one minute and then plugging the dispenser back in.
  • For accuracy, allow the dispenser to heat sauce for 24 hours before taking an internal temperature (the thermometer on the exterior of the dispenser is an approximate reading for operational use only).
The cheese sauce is turning brown. In most cases, the sauce has been in the dispenser too long and the bag needs to be replaced.

Typical hold times for the sauce are 4 days for white sauces, 5 days for yellow sauces and 7 days for chili sauce. Gehl's suggests writing the date on the bag of sauce with a permanent marker when the sauce is loaded. This allows you to know exactly how long the bag has been in the dispenser.

For hold times on specific products, call Gehl's Customer Service. We'll be happy to provide details.
I feel my dispenser might be overheating. A dispenser may overheat if placed under a shelf or next to another piece of heated equipment. Gehl's recommends moving the dispenser to another location.

Please note: the internal temperature of the sauce should fall between 140 and 165 degrees F.
My dispenser lid or valve guard appears to be cracked. Call Gehl's Customer Service at 800-434-5713 and we will gladly replace the dispenser lid or valve guard. You may also order these parts FREE online.
My dispenser has a crack in its base or in the track where the valve guard slides on. Please be aware that exposure to grease and oils from a grill or deep fryer can weaken the plastic of a dispenser.

Helpful Hint: when moving the dispenser, disengage the suction cups by sliding the dispenser off the front of the countertop rather than attempting to lift straight upward. Sliding is easier on the dispenser and easier on you.

Call Gehl's Customer Service with the Serial Number from the back of your dispenser so we may ship you a new part (fees may apply).
The inside pan of my dispenser is cracked and won't hold valves. A dispenser pan can be easily replaced by removing 4 screws (two on each side). We'd be glad to send you a replacement inside pan that provides all you need to make this simple switch.
My dispenser is dripping sauce (or the valve is sticking).
Practice good long term maintenance by cleaning the valve daily, spraying the valve barrel regularly with Canola Oil and replacing the o-rings when worn.

Be sure the valve is properly seated in the pan and the grooves are in good condition.

 
Contact Gehl's Customer Service about ordering new valves: 1-800-521-2873.

 

APS Symptom APS Solution
The lid on my dispenser will not close completely. Reposition the bags.
I am having slow or no sauce flow from the dispenser.
  • Lift the lid off the dispenser and make sure there are no folds in the bag
  • Replace the serving hose
  • Tighten the t-bolt
My dispenser is not heating properly.
  • Make sure the valve guard and lid are in place, ensuring no heat is escaping the inside of the dispenser
  • Re-set the dispenser by unplugging, waiting one minute and then plugging the dispenser back in
  • For accuracy, allow the dispenser to heat sauce for 24 hours before taking an internal temperature (do not rely on thermometer on outside of dispenser for accurate reading).
The cheese sauce is turning brown. This likely means the sauce has been in the dispenser too long and the bag needs to be replaced.

Typical hold times for the sauce are 4 days for white sauces, 5 days for yellow sauces and 7 days for chili sauce. Gehl's suggests writing the date on the bag of sauce with a permanent marker on the day the sauce is loaded. This allows you to know exactly how long your sauce has been in the dispenser.

For specific hold times, call Gehl's Customer Service and we will be happy to help.

  

   Aligning Valve into Pan

      

Correct Valve Placement (opening should face down) on Single and Dual pouches

 


(Click Image For Large)

   Location of Serial Number

  

   Location 4 screws
Inside Pan

© 2009 Gehl Foods, Inc. (800) 521-2873