The bag may have been punctured when installing the valve into the spout. Be careful to keep the bag away from the piercing area and the sides of the bag. Look for small cuts in the bag where cheese is leaking out.
First, make sure that there is sauce in the bag. Check to make sure the temperature reading is at or above 140°F. Sauce flows very slowly when it is cold.
Lift up on the front of the bag looking to make sure the valve is seated in the receiving plate when you place it back down.
The slider on the valve may not be returning completely to the closed position, or it may be caught on the receiving plate. Remove the bag from the dispenser. Wipe the exterior of the bag with a clean damp cloth. Hold bag with valve pointed up. Carefully remove the receiving plate from the valve and replace it in the bottom of the dispenser. Make sure the valve slides back and forth easily. Close the valve and replace the bag in the dispenser.
If the bag continues to leak excessively, more than a few drops immediately after sauce has been dispensed, remove the bag, and replace it with a new bag – making sure valve is locked in place in the spout and slider valve is moving freely. Hold onto the faulty bag and call the Gehl's Snack Pros at 1-800-521-2873 to discuss the issue, please have your dispenser serial number and the lot code available. Lot codes are found on the side of the sauce bag and begins with INC.
In most cases, the product has been in the dispenser too long. Check the date the product was put in the dispenser.
- Yellow Cheese sauces have a heated life of 5 days.
- White Cheese Sauces have a heated life of 3 days.
- Chili Sauce has a heated life of 7 days.
Dispose of discolored product and insert a new bag (follow steps here).
If product is discolored prior to putting in the dispenser, DO NOT USE IT, you may have a bag with a ruptured seal. Please hold on to the product, have your dispenser serial number and product lot number ready and call our Snack Pro’s at 1-800-521-2873. Lot codes are found on the side of the sauce bag and begins with INC.